Terms and Conditions

Effective date: 1 October 2026  ·  Provider: Elyvora Skincare Private Limited

These Terms and Conditions ("Terms") govern your access to and use of the 1000 Days mobile application and our website at https://1000days.co (together, the "Services"), operated by Elyvora Skincare Private Limited ("1000 Days", "we", "us" or "our"), a company incorporated under the laws of India with its registered office at Floor 3, A Block, Shivsagar Estate, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra, India.

By downloading, accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services. These Terms should be read together with our Privacy Policy.

1000 Days is a maternal and child wellness and parenting support platform. It offers self-tracking tools, general wellness content and insights, and access to consultations with independent Experts — some of whom are qualified healthcare professionals. 1000 Days supports — and does not replace — professional medical judgement, in-person examination or emergency care. If you or your child face a medical emergency, contact your doctor, your local emergency number, or the nearest hospital immediately.

1. Eligibility

You must be at least 18 years of age to create an account and use the Services. By using the Services, you represent that you are 18 or older and legally capable of entering into a binding contract under Indian law.

The Services are intended for expecting and new mothers and their caregivers, and are currently offered to users in India. You may record and manage health information about your baby or child for whom you are the parent or legal guardian, on their behalf and with your consent.

2. Your account

Registration. You register and sign in using your mobile phone number and a one-time password (OTP) sent by SMS. You are responsible for maintaining the security of your device and for all activity under your account.

Accurate information. You agree to provide accurate, current and complete information and to keep it up to date.

Security. Notify us immediately at support@1000days.co if you suspect any unauthorised use of your account.

3. The Services

The Services provide tools to:

• keep a personal record of your pregnancy and your baby's day-to-day wellbeing — including feeding, sleep, nappy/diaper logs, growth, milestones, illness and symptom notes, vaccinations, mood, pumping, menstrual cycle and scans;
• view optional general wellness insights and summaries generated from your tracker data;
• book and attend video and chat consultations with independent professionals ("Experts");
• message your care team;
• browse Experts; and
• manage a membership, in-app wallet and payments.

Self-tracking. Tracking features are personal recordkeeping and awareness tools. They help you keep organised notes you can review yourself or choose to share with a professional. They do not monitor, assess or diagnose any condition, and the Services do not automatically diagnose illness or flag medical conditions from the information you log.

Wellness insights versus consultations. General wellness content and insights in the app (including automatically generated insights) are separate from professional consultations. Only a consultation with a qualified healthcare professional can provide individual medical advice, diagnosis or treatment.

We may add, modify, suspend or discontinue any feature at any time. Some features require an active subscription or payment.

4. Medical disclaimer — please read carefully

The Services are not a substitute for professional medical advice, diagnosis or treatment. Information, insights and summaries provided through the Services — including automatically generated insights — are for general informational and wellness purposes only.

AI-generated insights. Some insights are produced automatically with the help of artificial intelligence (AI) from the data you log. AI-generated insights do not diagnose any condition, do not prescribe or recommend treatment or medication, and do not independently provide clinical recommendations. They are not reviewed by a healthcare professional before you see them, may be incomplete or inaccurate, and should not be relied on to make health decisions for you or your child.

Always seek the advice of a qualified physician or other healthcare provider with any questions regarding a medical condition, pregnancy or your child's health. Never disregard professional medical advice or delay seeking it because of something provided through the Services.

In an emergency, call your local emergency number or go to the nearest hospital immediately. The Services are not designed for emergencies and do not provide emergency medical services.

Consultations. Experts provide services based on the information you give them. Any advice, recommendation or prescription is the professional judgement of that Expert. 1000 Days does not practise medicine and is not responsible for the advice, services or outcomes of any consultation. Where a practitioner-patient relationship exists, it is solely between you and the Expert. We do not warrant that any information or service will produce any particular health result.

5. Consultations and Expert services

Consultations are delivered via in-app video and chat. You are responsible for ensuring a suitable device, internet connection and private environment.

Experts are independent professionals or providers. We may facilitate scheduling and payment but do not control the clinical content of consultations.

Types of Experts. Experts fall into two categories, and each Expert's profile and booking screen shows which category applies:

• Healthcare professionals — registered medical practitioners (such as obstetricians, gynaecologists and paediatricians) and other qualified, registered healthcare professionals. Only these Experts may give individual medical advice, make a diagnosis or issue a prescription, and they do so in accordance with applicable law, including India's Telemedicine Practice Guidelines.
• Wellness and parenting support Experts — for example lactation, nutrition, sleep, fitness, parenting or emotional-wellbeing coaches and counsellors. These Experts offer general guidance and support. They do not diagnose medical conditions, prescribe medication or provide medical treatment.

You agree to attend scheduled consultations on time.

Cancellation and refund terms before you pay. The cancellation, rescheduling, no-show and refund terms that apply to a consultation, including any associated fees, are shown to you on the booking screen before you confirm payment, and remain available in the app afterwards.

You must not record, reproduce or distribute any consultation without the consent of all participants and as permitted by law.

6. Subscriptions, payments, wallet and refunds

Pricing. Fees for subscriptions, consultations and other paid services are displayed in the app in Indian Rupees (INR) and may change from time to time.

How you pay. The payment method depends on what you buy and where you buy it:

• App store purchases. Where a subscription or other digital content unlocks features in the app and is bought in the iOS or Android app, it is purchased through Apple's App Store or Google Play billing, as those platforms require. Those purchases are governed by Apple's or Google's terms, and renewals, cancellations and refunds for them are managed through your App Store or Google Play account.
• Consultations and other services. Payments for consultations with Experts and other services delivered by a person in real time, and payments made on our website, are processed by our third-party payment provider, Razorpay. By making such a payment you also agree to Razorpay's terms. Full card, UPI and bank credentials are entered directly into the provider's secure interface and are not stored by us.

Subscriptions. Subscriptions grant access to specified features and services for the stated period. Unless stated otherwise in the app, subscriptions may renew automatically. The price, billing period and renewal terms are shown before you subscribe, and you can manage or cancel renewal through the app or, for app store purchases, through your App Store or Google Play account settings.

Wallet. The app may offer an in-app wallet. Wallet balances may be used only for eligible services within the app, are non-transferable, and are not redeemable for cash except as required by law.

Refunds. Refund eligibility is described in the app and our refund policy, and the terms that apply to a purchase are shown before you pay. Refunds for app store purchases are handled by Apple or Google under their policies. Except as required by applicable law or expressly stated, fees are non-refundable once a service has been delivered.

Taxes. Prices may be inclusive or exclusive of applicable taxes as indicated at checkout.

7. Your content and conduct

Ownership. You retain ownership of the content you submit ("Content"). You grant us a limited, non-exclusive, worldwide licence to host, store, process and display your Content solely to operate and provide the Services to you, including sharing tracker data with an Expert where you choose to do so.

Responsibility. You are solely responsible for your Content and confirm you have the right to submit it, including any information about your child.

Prohibited conduct. You agree not to:

• use the Services for any unlawful, harmful or fraudulent purpose;
• upload content that is illegal, infringing, abusive or violates another person's rights;
• harass, abuse or impersonate any Expert, staff member or other person;
• attempt to gain unauthorised access to the Services, other accounts or our systems;
• reverse engineer, decompile or interfere with the Services; or
• transmit malware or disrupt the Services.

We may remove Content or suspend access that we reasonably believe violates these Terms.

8. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store and share your information, including health information. By using the Services, you consent to such processing as described in that Policy.

9. Third-party services

The Services rely on third-party providers (for example, SMS/email delivery, cloud storage, video and chat infrastructure, push notifications, diagnostics, payment processing and automated insight generation). These services are governed by their own terms and privacy policies. We are not responsible for third-party services but select providers with the aim of protecting your information.

10. Intellectual property

The Services, including their design, text, graphics, logos and software, are owned by or licensed to 1000 Days and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sell or create derivative works from any part of the Services without our prior written consent.

11. Disclaimers

Except as expressly stated and to the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, accuracy and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, or that any data will be accurate or preserved without loss.

12. Limitation of liability

To the fullest extent permitted by law, 1000 Days and its officers, employees and partners shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or goodwill, arising from your use of or inability to use the Services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months before the event giving rise to the claim, or (b) INR 1,000.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless 1000 Days from any claims, damages, liabilities and expenses (including reasonable legal fees) arising from your Content, your use of the Services, or your breach of these Terms.

14. Suspension and termination

You may stop using the Services and delete your account at any time — directly within the app, through our delete account page (no app needed), or by contacting support@1000days.co. Deleting your account does not automatically cancel a subscription bought through the App Store or Google Play; please cancel it in your store account settings. Deleting your account removes your associated personal data, except where we must retain certain information to meet legal, regulatory, tax or medical-record obligations. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect users or the Services. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability and governing law) will survive.

15. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on our website or in the app and update the "Effective date" above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.

17. Contact us

If you have questions about these Terms, contact us at:

• Provider: Elyvora Skincare Private Limited
• Email: support@1000days.co
• Registered address: Floor 3, A Block, Shivsagar Estate, Dr. Annie Besant Road, Worli, Mumbai – 400018, Maharashtra, India